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Politics & Government

Public Service Motivation and Its Effect on Bureaucratic Responsiveness

Quick fact

Studies show that public employees with high public service motivation are more likely to proactively help citizens, especially when they see direct benefits to the public, but they can also suffer burnout and become less responsive over time.

Why this is interesting

Why do some government employees go the extra mile when no one is watching? Could it be that they are driven by a fiery passion for public service rather than a paycheck?